Please inspect merchandise upon delivery and report any damage or shortage within five days by calling the Sales Department at 1-844-BENECOR (1-844-236-3267). Please return warranty products only and do not include tote bases, hoses, couplers, etc.
Make sure pumps are emptied of all DEF and wrapped in plastic bags for shipment. PRODUCT MUST BE SECURELY PACKAGED TO PREVENT DAMAGE. ALL RETURNED PACKAGES ARE PHOTOGRAPHED UPON RECEIPT AND DAMAGED PRODUCT ISSUES WILL NEED TO BE RESOLVED BY CUSTOMER.
PREPARE RMA FORM & MAIL PRODUCT
Call BENECOR at 1-844-BENECOR (1-844-236-3267) to obtain RMA Form and information necessary to prepare your return. After speaking with a BENECOR representative prepare your return by having the RMA# clearly marked on the outside of the package and confirm that there is a copy of this RMA form inside the package. RMA’s are good for 30 days.
PLEASE NOTE: Pumps left with Benecor over 90 days will be disposed of.